The 24 Human Relation Rules

01.  Don't criticize, condemn, or complain.
02.  Give sincere appreciation.
03.  Find out what the other person wants.
04.  Become interested in others.

05.  Smile.
06.  Remember the other person's name.
07.  Be a good listener.
08.  Speak in terms of the other person's interest.

09.  Make the other person feel important
10.  Avoid arguments.
11.  Show respect for the other person's point of view.
12.  Admit your mistakes.

13.  The only way to get the best of an argument is to avoid it.
14.  Show respect for the other person's opinion.  Never tell a person he/she is wrong.
15.  If you are wrong, admit it quickly and emphatically.
16.  Begin in a friendly way.

17.  Get the other person saying "yes, yes" immediately.
18.  Let the other person do a great deal of the talking.
19.  Let the other person feel that the idea is his/her.
20.  Try honestly to see things from the other person's point of view.

21.  Be sympathetic with the other person's ideas and desires.
22.  Appeal to the nobler motives.
23.  Dramatize your ideas.
24.  Throw down a challenge.